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Paradise Bath & Body Boutique
Toll Free 888-522-BATH (2284)

info@paradisebath.com


CUSTOMER SERVICE AND FREQUENTLY ASKED QUESTIONS

SHIPPING



2009 CHRISTMAS HOLIDAY SHIPPING SCHEDULE Place Order By:
SHIPPING METHOD: Priority Mail or UPS Ground December 21st
(9:00 AM Pacific Time)

Q: What do you charge for shipping?

A: ParadiseBath.com provides FREE ground shipping on orders of $75 and more within the 48 contiguous states. The tables below provide additional details:

GROUND SHIPPING CHARGES ( UPS or Priority Mail)

Orders Less Than $15

Orders $15 to $74.99

Orders $75 and More

48 Contiguous States

$5.95

$7.95

FREE

APO/FPO Addresses and P.O. Boxes

$5.95

$7.95

FREE

Alaska and Hawaii*

$7.95

$9.95

$9.95



2nd DAY AIR SHIPPING CHARGES (UPS)

Orders Less Than $15

Orders $15 to $74.99

Orders $75 and More

48 Contiguous States

$18.00

$25.00

$25.00

APO/FPO Addresses and P.O. Boxes

N/A

N/A

N/A

Alaska and Hawaii*

$22.00

$28.00

$32.00

* An additional fee may apply to orders shipped to certain locations within Alaska and Hawaii.
You will be contacted for approval of any additional charges before shipment.

Orders Shipping to Canada: We now ship most products to Canadian addresses for a flat shipping charge of $23.00 (some heavywight orders could run higher - you will be contacted for approval of any additional charges before shipment). Canadian orders are shipped by Priority Mail International and should arrive within 10 days.

Q: When will my order ship?
A: Your items will ship within one business day. Most orders placed by 9:00AM Pacific Time (12:00 Noon Eastern) Monday through Friday will ship the same day.

Q: How do you ship your products?
A: Unless otherwise indicated, all products are shipped by U.S. Mail, UPS Ground, or UPS 2nd Air.

Q: Can I have my order shipped to a Post Office Box?
A: Yes, we ship to most Post Office boxes. Shipments to PO Boxes are sent by U.S. Mail. UPS Ground and UPS 2nd Day Air are not available for shipments to PO Boxes.

Q: Is there a minimum order amount?
A: Yes, all orders placed through ParadiseBath.com must be $10 or more.

Q: When will my credit card be charged?
A: Usually, your credit card is charged within hours of merchandise shipment.

Q:How is sales tax handled?
A: Orders shipped to California addresses will have 8.75% sales tax automatically added to the order total. There is no sales tax charged to orders shipped to addresses outside California.



GIFT PACKAGING

Q: How much does gift-packaging cost?
A: Paradise Bath & Body offers gift-packaging for the nominal charge of $2.99. Simply request giftwrap during checkout and enter the message you would like written on the gift card.

Q: May I specify which items in my order should be gift-packaged. What if I have two gifts?
A: Each order will be packaged as a single gift. If you have more than one gift we recommend placing separate orders for each gift.



PAYMENT METHODS

Q: How can I pay for my order?
A:ParadiseBath.com accepts VISA, MasterCard, Discover, Optima, American Express, and PayPal.



RETURNS/REFUNDS

Q: What if I want to return or exchange a product?
A: If you are not completely satisfied with any Paradise Bath & Body purchase, you can return it to us for replacement or credit within 30 days. Please enclose a copy of the invoice with instructions on how to handle the return. Let us know if you would like a replacement or credit. Customer is responsible for return shipping charges. Original shipping charges are not refundable. If original order qualified for free shipping, the actual amount of the shipping charges paid by Paradise Bath & Body will be deducted from the product refund amount.

Paradise Bath & Body
ATTN: On-line Servicing Department
41800 Washington Street
B105-640
Bermuda Dunes, CA 92203


TRADEMARK/COPYRIGHT INFORMATION

All content, graphics and information on ParadiseBath.com (Site) provided by Paradise Bath & Body (Company) and its suppliers is owned by or licensed to Company. Paradise Bath & Body and its suppliers reserve and retain all copyright and other proprietary rights in and to the information, including without limitation, all rights in any public information as a compilation. All Paradise Bath & Body information is protected by U.S. copyright laws, international treaties and/or other laws.

Paradise Bath & Body information may not be reproduced, copied, displayed, modified, published, transmitted or distributed without Paradise Bath & Body's written permission. Any other uses of the Site and/or the information is strictly prohibited.

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